1. Before
take off/ in flt upgrades at nominal but effective cost.
2. Last
minute fares for normal class travel – like the tatkal service – start 5 – 6 hrs
before the take off – avlb only online – no manual scope for hera-pheri.
3. Downsize –
shift manpower from flts to ground staff – especially into customer care.
4. Reduce
ground crew – make them effective, available & helpful.
5. Prune
down food on aircraft – too much in excess, too elaborate & not palatable
for a normal person. Make food suit the sector of travel. Outsource it to local
caterers in the port of embarkation. Ask crew/ mandate checks for actual
consumption/ feedbacks.
6. Take
feedback from passengers. Incorporate prizes for effective feedbacks.
Publicise.
7. In flt
entertainment – pay per view games/ movies. X Box consoles on hire basis in
flight.
8. Wi-fi on
flts.
9. Lucky
draw/ gift tie ups. Tie up with portals like AHA/ Fashion.com etc.10. Publicise in flt sales – give a cut to flt crew for sales.
11. Quantize performance – reduce/ restrict pay but include allces based on performance, sect, number of flts, number of complaints.
12. Reach out
to the public – advertise and ask for their participation.
13. Care per
person - introduce concept of amount of hospitality
being showered on a passenger.14. Go social – Facebook/ Twitter/ Orkut.
15. Better
ground services – lounges/ ground support staff/ baggage staff.
16. Improve baggage handling – introduce personalized baggage transfers post flight.
17. Tie up
with railways & cty cabs for end to end transportation.16. Improve baggage handling – introduce personalized baggage transfers post flight.
18. Tie up with hotels for destination accommodation.
19. Introduce courier service through flights.
20. Hire me
as a consultant!!!!
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